IMPORTANT: As our store is open less frequently over January & February, online orders will be fulfilled Thursday, Friday & Saturday in keeping with our opening times. Contact us for more info here: 07535 413 113

Delivery & Shipping Information

Nationwide Shipping

Our Nationwide Shipping service provides shipping on an expanding range of select items across our website. Our shipping aims to delivery your parcel within 2-3 working days of placing your order. For shipping we have a few different delivery options depending on the item/s weight you have ordered:

 Fragile Ceramic Pot Shipping Only:

£9.99 Per Pot.

We won't hide behind a fake 'Free Shipping' and massively inflate our prices to cover the cost of shipping. We want a fair price for quality pots & a fair price to get it to you safely. Shipping will cost this amount per pot as we package each pot individually in most cases with excess packaging to ensure no damage comes to your fragile ceramic pot during transit.  

 

Standard Shipping:

0-5kg = £7.99

5-10kg = £8.99

10-20kg = £12.49

20-25kg = £14.99

25-30kg = £19.99

30kg+ = £24.99

 

Fragile Shipping Explained Further:

We package our ceramic pots & glass with as much packaging as we can in order to avoid damage in transit. Due to the weight of most pots & packaging, we must charge an appropriate amount to cover the cost of organising a 'fragile' delivery. Most courier services offer shipping based on weight which is exactly how we frame our delivery costs.

Costs involved when shipping a fragile item (Ceramic pots):

Shipping box, tape, excess bubble wrap + buffer packaging for extra protection, Shopify payment percentage charge (2%+25p!), time taken to wrap, pack & arrange a courier collection as well as cost of courier collection. 

We aim to offer this service as competitively as possible but we would just like to make you aware of the costs involved when it comes to packaging a fragile item. Thank you for understanding.

Collection & Shipping Times

All items ordered via nationwide shipping are picked and packed as swiftly as we can. From the moment you place your order to when we have picked and packed and arranged a courier is usually about 1 day to organise amongst us. A courier will collect your parcel the next day after being arranged to collect. Shipping is usually around 2-3 working days depending on when you order.

Local Delivery Service

Our local delivery service is carried out by our own team with our own van.

    Local Delivery ME10

    (Sittingbourne Area)

    Order Value Delivery Cost
    £24.99+
    £3.99

     

    Delivery To ME9

    (Newington, Teynham, Wormshill)

    Order Value Delivery Cost
    £24.99+
    £5.99

     

    Delivery ME8/ME11/ME12/ME13

    (Isle Of Sheppey, Faversham & Rainham)

    Order Value Delivery Cost
    £24.99+
    £8.99

     

    If you require a delivery for items not selected for nationwide shipping outside of our delivery zones, please drop us an email or contact us by phone:

    Email: mossysgardencentreuk@gmail.com

    Telephone: 07535 413 113 

    Click & Collect

    You may collect from our store in Sittingbourne.

    Click and collect is free and easy, just let us know your order name or order number upon arrival.

    Address - ME10 4BD Mossys Garden Centre

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