Westland Lawn Sand Moss Treatment 200m2

We offer nationwide delivery on a select range on our website and local delivery for all items on our website unless stated otherwise.

Nationwide Shipping Information

Our Nationwide Shipping service provides shipping on an expanding range of select items across our website. Please see our delivery costs below.

Fragile Shipping Explained Further:

We package our ceramic pots & glass with as much packaging as we can in order to avoid damage in transit. Due to the weight of most pots & packaging, we must charge an appropriate amount to cover the cost of organising a 'fragile' delivery. Most courier services offer shipping based on weight which is exactly how we frame our delivery costs.

Costs involved when shipping a fragile item (Ceramic pots):

Shipping box, tape, excess bubble wrap + buffer packaging for extra protection, Shopify payment percentage charge (2%+25p!), time taken to wrap, pack & arrange a courier collection as well as cost of courier collection. 

We aim to offer this service as competitively as possible but we would just like to make you aware of the costs involved when it comes to packaging a fragile item. Thank you for understanding.

Collection & Shipping Times

All items ordered via nationwide shipping are picked and packed as swiftly as we can. From the moment you place your order to when we have picked and packed and arranged a courier is usually about 1 day to organise amongst us. A courier will collect your parcel the next day after being arranged to collect. Shipping is usually a standard 2-4 working days depending on when you order.

Nationwide Pallet Shipping

Pallet shipping is not like standard shipping. Pallet delivery will arrive in a large 18 ton, 35ft lorry and is strictly kerbside. At point of delivery it is imperative that you inspect your items before the driver leaves. We will always ensure that the items you ordered arrive undamaged however what happens within the courier delivery is out of our control. This means that you must inspect your items on delivery. If you find any significant damage to your item/s please inform the driver that you will be rejecting the delivery and do not sign to accept the goods. 

If you accept faulty goods and do not follow the above requirements and wish to return the items after the driver has left a return fee of £150 will occur. 

Please ensure someone is at the property to receive & inspect the goods on your delivery day. 

If there is no one at the property to check, receive and sign for the order, this will result in a re-delivery charge of £150.

All items delivered by pallet will require a hard flat ground for unloading by the courier.

Pallet access to property: It is your responsibility to ensure that there will be clear access to your property for unloading. All items delivered by pallet will require a hard and flat ground to be unloaded by the courier. Once unloaded, you are then responsible for your items thereafter.

If you have any questions about getting a pallet delivered, please contact us on 07535 413 113

Local Delivery Information

We offer local delivery as a service & do not aim to earn profit out of delivering. Our delivery charge will only just cover the costs involved with local delivery.

For any local delivery, there is a minimum spend of £24.99. Local delivery is carried out with our own van and staff. 

Local Delivery To ME10

(Sittingbourne Area)

Delivery To ME9

(Newington, Teynham, Wormshill)

Delivery To ME11/ME12

(Isle Of Sheppey, Faversham & Rainham)

Delivery To ME8/ME13

Rainham & Faversham 

If you require a delivery for items not selected for nationwide shipping outside of our delivery zones, please drop us an email or contact us by phone:

Email: mossysgardencentreuk@gmail.com

Telephone: 07535 413 113 

Click & Collect Information

You may collect from our store in Sittingbourne.

Click and collect is free and easy, just let us know your order name or order number upon arrival.

Address - ME10 4BD Mossys Garden Centre

Nationwide Delivery Refund Policy

We are able to offer refund for items ordered for nationwide delivery provided we are notified within 5 working days of you receiving the goods, the goods need to arrive back to us in the same condition as received and in the original packaging. If you would like to make a return of this nature you the customer have to cover the cost of postage. The parcel must have a tracking number and also be insured.

Any damage must be reported to us within 24hrs of delivery, by email or phone.

Otherwise we cannot offer a full refund or a replacement pot.

We may ask for the damaged items to be returned to us if this is the case postage will be arranged and paid for by us.

You can always contact us for any return question via call or text 07535 413 113 or through any of our social media pages.

Standard Local Refund Policy

Plants and or perishables can be returned up to 2 days after they have been purchased. They must be in the exact condition they were purchased in. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Items such as compost, bird food, stones and other goods of the sort can be returned up to 7 days later however proof of purchase must be valid. They must be in the exact condition they were purchased in. Please get in touch if you have questions or concerns about your specific item.

Damages and issues

Please inspect your order upon receiving items and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

You may exchange items however the items which are to be returned must adhere to our refund policies. Gift cards cannot be exchanged for cash.

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