IMPORTANT: As our store is open less frequently over January & February, online orders will be fulfilled Thursday, Friday & Saturday in keeping with our opening times. Contact us for more info here: 07535 413 113

Refund Policies

Nationwide Delivery Refund Policy

We are able to offer refund for items ordered for nationwide delivery provided we are notified within 5 working days of you receiving the goods, the goods need to arrive back to us in the same condition as received and in the original packaging. If you would like to make a return of this nature you the customer have to cover the cost of postage. The parcel must have a tracking number and also be insured.

Any damage must be reported to us within 24hrs of delivery, by email or phone.

Otherwise we cannot offer a full refund or a replacement pot.

We may ask for the damaged items to be returned to us if this is the case postage will be arranged and paid for by us.

You can always contact us for any return question via call or text 07535 413 113 or through any of our social media pages.

Standard Local Refund Policy

Plants and or perishables can be returned up to 2 days after they have been purchased. They must be in the exact condition they were purchased in. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Items such as compost, bird food, stones and other goods of the sort can be returned up to 7 days later however proof of purchase must be valid. They must be in the exact condition they were purchased in. Please get in touch if you have questions or concerns about your specific item.

Damages and issues

Please inspect your order upon receiving items and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

You may exchange items however the items which are to be returned must adhere to our refund policies. Gift cards cannot be exchanged for cash.

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